CAK is a government agency that serves as one of the faces of the Dutch government for 1. 5 million citizens. Their daily commitment is to provide services with a personal touch and contribute to the affordability and accessibility of healthcare.

This gives them a significant societal responsibility. The agency works for individuals who pay their own contribution for household assistance or staying in a healthcare facility. They also assist people who may fall outside the healthcare system, such as those who travel with a medication certificate.

At CAK, their focus is on customer-oriented craftsmanship, taking ownership, and collaboration. They believe in providing services with a personal touch, which requires empathy, understanding needs and desires, and tailoring their services accordingly. This collective effort is what defines working at CAK.

They emphasize continuous learning and development, encouraging professionals to embrace change and innovation. As a learning organization, they value curiosity, evaluation, and identifying areas for improvement. CAK provides a supportive environment where individuals are trusted to take ownership of their tasks, responsibilities, and authorities.

They acknowledge the impact of their work on citizens, colleagues, collective outcomes, and the healthcare sector. Collaboration is at the core of their operations. They encourage employees to look beyond their own work, fostering curiosity and openness.

By actively connecting, inspiring, and supporting each other, they strive to excel together. Overall, CAK is committed to delivering service with a personal touch, offering a meaningful and fulfilling work experience