WorkFlex Solutions is a Cincinnati-based software company that specializes in workforce auto-optimization solutions. Founded in 2009, WorkFlex has become the leading provider of Intelligent Intraday Automation for contact centers. Their innovative platform offers a complete solution for contact center intraday staffing and performance management processes.

By automating manual intraday performance management tasks, such as issue analysis, scheduling adjustments, and agent-supervisor communications, WorkFlex helps BPOs and large service providers reduce management overhead and improve customer service levels. Their patented solutions deliver real-time matching of workforce supply with demand, ensuring efficient service delivery and increasing agent satisfaction. WorkFlex's platform is designed to enhance existing workforce management systems, allowing organizations to achieve substantial savings, increase agent performance, reduce staff attrition, improve compliance, and boost workforce administrator productivity.

With a quick deployment and a positive return on investment in a matter of weeks, WorkFlex is the go-to solution for organizations in various industries, including communications, financial services, and healthcare