XCALLY is a leading contact center management platform that excels in customer engagement through various channels such as voice, chat, email, SMS, fax, and social media. Offering a comprehensive and unified solution, XCALLY's Omnichannel Contact Center Software is built on Asterisk, ensuring seamless interactions for businesses of all sizes. With XCALLY, businesses can leverage a range of features and tools to enhance contact engagement, including omnichannel communication, voice services, email, SMS, web chat, social media integration, IVR, and more.

The platform also provides a unified agent desktop, scripting tool, and customer journey management for a streamlined workflow. Real-time monitoring, quality assurance, and customized dashboard and reports bolster performance analysis. XCALLY stands out with its conversational AI, sentiment analysis, self-service apps, and Two Factor Authentication (2FA) for enhanced security.

It integrates seamlessly with popular CRMs, ticketing systems, social media platforms, and messaging apps. XCALLY's add-ons, such as video capabilities, open up even more possibilities for businesses. No matter the industry or role, XCALLY offers tailored solutions to meet the unique needs of each company.

With an array of resources like whitepapers, webinars, case studies, and events, XCALLY empowers businesses to enhance their customer service and overall agility. Join XCALLY today and redefine your customer experience