Zendesk® is a customer service and engagement platform headquartered in San Francisco, California, United States. Founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour, the company initially aimed to revolutionize customer support by making it more efficient and personalized. Zendesk® offers a range of products and services designed to enhance customer experience and improve businesses' ability to engage with their customers. Their main product is the Zendesk Support suite, which provides a unified platform for customer service and support teams to manage customer inquiries across multiple channels such as phone, email, chat, and social media. The company has expanded its product lineup to include additional tools like Zendesk Chat for real-time messaging, Zendesk Guide for knowledge base and self-service support, and Zendesk Talk for call center functionality. These offerings are complemented by Zendesk Explore, a data analytics and reporting tool, and Zendesk Sell, a sales force automation platform. With operations worldwide, Zendesk® has established a strong global presence. The company has regional headquarters in London, Berlin, Tokyo, Singapore, Sydney, Copenhagen, Dublin, Paris, and Sao Paulo, enabling them to provide localized support and services to customers around the globe. Zendesk® has also entered into several strategic partnerships and collaborations to expand their market reach and improve their offerings. Notable partnerships include integrations with popular software platforms such as Salesforce, Microsoft Dynamics, and Shopify. In terms of market position, Zendesk® is considered a leader in the customer service and engagement industry. The company has garnered a substantial customer base, including well-known brands like Airbnb, Uber, and Slack. As of its latest financial report, Zendesk® reported revenues of $816.3 million for the fiscal year 2020, a 29% increase compared to the previous year. Throughout its history, Zendesk® has demonstrated a commitment to innovation and growth. In 2018, the company launched Zendesk Sunshine, an open and flexible CRM platform, to expand their product offerings and target larger enterprises. Zendesk® has also acquired several companies to strengthen its capabilities, including BIME Analytics, Base, and Smooch. As of the latest available data, the company continues to thrive and innovate, further solidifying its position as a leading provider of customer service and engagement solutions. Zendesk® remains focused on empowering businesses to build better customer relationships through their comprehensive suite of products and services.