1010 Sales Coach is a cloud-based AI platform that brings sales calling, customer support, and call coaching together for sales and support teams. Its AI voice receptionist answers inbound calls, qualifies callers, creates tickets, and routes people to available agents, with hold queues when teams are busy. Agents can handle inbound and outbound calls through a browser-based softphone and dialer, without desk phones or additional hardware.

The platform also includes lead management, drip campaigns, and a support desk with ticket views, macros, and reporting. Calls are recorded, transcribed, and scored shortly after they end. AI feedback highlights measures such as talk-to-listen ratio, sentiment, objection handling, and closing confidence, while extracting follow-ups, action items, and dates.

Teams can use the built-in tools or connect services including Twilio, Zendesk, Gmail, and Follow Up Boss. 1010 Sales Coach offers a free trial without requiring a credit card, with a monthly plan that includes call-analysis minutes and a flat overage rate