Alibaba Enterprise Email, offered under the Alibaba Cloud name, provides business email and collaborative office tools for organizations of different sizes. The service features unlimited mailbox storage, cloud-based search, multi-device access, calendar and contact management, shared and personal network drives, and automatic saving of sent messages across clients. Its close integration with DingTalk enables users to send and track email from the collaboration app, synchronize contacts, share messages in chats, and receive reminders for unread mail.

Administrative and security features include role-based administrators, mailbox monitoring, recovery of deleted messages, email archiving, multiple-domain management, migration from other email providers, and controls on external sending. Organizations can also customize mailbox branding, including logos, login pages, and signatures. Available plans include Standard, Premium, and Group editions, with different account quantities, storage allocations, and management options. Alibaba Enterprise Email also offers trial environments, expert consultation, system integration support, historical email migration, and product training. The site reports service to more than one million businesses and promotes round-the-clock operational support.