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2020 Assessment is a hospitality-focused consulting and assessment brand that helps organizations improve performance by aligning their people practices with their business goals. Its services include evidence-based psychometric assessments and surveys, supported by tailored action plans designed around each client’s strengths, challenges, and objectives. The company also provides business strategy and implementation services, developing practical paths to organizational success and sustained performance improvement.

Its approach includes a five-step program and a recommended process, with resources such as a profile of a hospitality superstar to help clients understand the qualities associated with success in the sector. 2020 Assessment also offers online assessment administration and shares insights through articles and films. Featured content includes the Power of Advice trailer and interviews with hospitality leaders, as well as a film on corporate social responsibility and a breakfast briefing about women. These resources complement its client services by exploring industry perspectives and leadership topics. Overall, 2020 Assessment combines specialized assessment tools, strategic guidance, and practical implementation support for hospitality organizations seeking meaningful, lasting progress.