The platform also offers contact center software, voice and digital channels, intelligent routing, FAQ automation, knowledge management, speech and text analytics, workforce engagement, agent coaching, quality management, and compliance solutions.

The company combines technology with CX operations and professional services. Its offerings include managed customer engagement, AI-powered CX operations, digital transformation, analytics, and services for mid-sized brands. These solutions are designed to help businesses use predictive analytics and intelligent automation to improve customer experiences and operational performance. The company has a global presence, with locations and delivery centers across North America, Latin America, Asia Pacific, and Africa.