99minds is an omnichannel customer retention platform that helps eCommerce and retail brands coordinate promotions across online and in-store channels. Its tools are designed to encourage repeat purchases, increase customer lifetime value, and build lasting brand loyalty through connected data, flexible rewards, and automated campaigns.

The platform offers gift card management for digital and physical channels, including multi-currency gift cards; loyalty programs with points, expiry dates, and VIP tiers; and store credit and cashback tools for returns, compensation, and promotions. Businesses can also create coupons, memberships, and referral programs, and deliver offers through Apple and Google Wallet passes. Multi-store rewards let customers use one balance across stores, brands, and channels.

99minds supports automated workflows that combine rewards and promotions, with options to personalize campaigns based on customer activity and profiles. It integrates with Shopify, BigCommerce, POS systems, CRMs, marketing tools, and other third-party applications. The company also provides API documentation, campaign utilities, case studies, and customer support resources, and invites businesses to book a demo or sign up to explore its platform.