The Addis Ababa Civil Registration and Residency Service Agency is one of Ethiopia's oldest institutions, established in 1935 and venerable with over 81 years of service. This agency uniquely serves both locals and foreign nationals, facilitating essential civil registration and residency services. The agency has made significant advancements in technology and operational strategies, embracing a modernization initiative aimed at enhancing service delivery through a digital resident ID system and online services.

Offering a range of services, including birth and death registrations, marriage and divorce certificates, and residency letters, the agency is committed to improving the lives of residents by implementing a secure and efficient registration process. Furthermore, it plays a crucial role in national policy formulation and resource management, ensuring accountability and transparency. With a focus on becoming a smart city, Addis Ababa's agency aims to streamline municipal functions, positioning itself as a model institution dedicated to ethical service and technological integration.