Access Group is a nonprofit, mission-driven membership organization focused on education lending and support for borrowers. Operating as AccessLex Institute, it provides information and resources to people managing student loans, including private loans and Federal Family Education Loan Program (FFELP) loans. Its website helps current borrowers find the appropriate contact for repayment questions: private-loan borrowers are directed to Firstmark, while FFELP borrowers can contact Sloan Servicing. Borrowers with defaulted private loans are advised to contact the collection agency handling their account, with Access Group offering assistance when that agency’s details are unavailable.

Access Group also shares information about student loan policy and relief options. Its materials direct borrowers to federal resources for details on the Biden-Harris Administration’s debt relief plan and encourage them to check with their servicer about eligibility and how the plan may affect their loans. Through a webinar series presented with AccessLex Institute, the organization offers an overview of student debt relief followed by a question-and-answer session with an Accredited Financial Counselor.