ACD Direct
@acddirect.com
ACD is a full-service contact center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
ACD Direct's Company Logos
ACD Direct's Brand Colors
Hex Code
Color name
RGB
HSL
CMYK
#0097D7
Cerulean
0, 151, 215
198, 100, 42
100, 30, 0, 16
#63DEFC
Malibu
99, 222, 252
192, 96, 69
61, 12, 0, 1
#004C6C
Regal Blue
0, 76, 108
198, 100, 21
100, 30, 0, 58
About ACD Direct
ACD Direct is a technology company based in Centerville, UT that specializes in contact connections. They aim to provide outstanding service and successful outcomes through various modes of communication, including text, phone, email, chat, and digital interactions. With a focus on connecting people and data, ACD Direct offers a range of solutions to strengthen customer interactions.
Their technology solutions include voice, chat, text, email, and social media capabilities, along with features such as automatic call distribution, interactive voice response, and omnichannel inbound support. The company also provides a robust platform called SimpleScript, which offers call deflection, agent monitoring, network routing, and comprehensive reporting. ACD Direct takes pride in their team of dedicated customer service representatives and follows an agile staffing model.
Join their team today and be a part of shaping the future of contact interactions
Company type
Privately Held
Year founded
2003
Company size
11-50 employees
Related Brands
Tags
Contact center outsourcing
Omnichannel customer support
At-home call center agents
Customer experience technology
Workforce management
