Agent Impact Solutions

Agent Impact Solutions (AIS) is dedicated to enhancing communication and connection in remote call center teams. Founded by experienced professionals who understand the unique challenges of the industry, AIS offers a fully managed employee newsletter service designed to keep staff informed, recognized, and engaged. Its approach arose from real-life experiences leading call center teams, pinpointing common issues of isolation and disconnection among remote employees.

AIS provides customized newsletters, employee recognition programs, feedback tools, and engagement insights in a seamless process that does not overwhelm busy leaders. Their service includes facilitating content creation, managing employee spotlights, and analyzing engagement metrics to ensure effective communication.

By improving employee connection, AIS fosters a more robust workplace culture, leading to better team dynamics, enhanced retention, and a healthier organizational environment. With a team led by professionals like Shanna Tackett and Katie Bess, AIS streamlines the employee engagement process, allowing leaders to focus on what they do best—leading their teams.