AGSS SERVICES

AGSS (Albania Ground Supervision Services) is a privately owned aviation services company established in late 2024 by aviation professionals. It supports airlines with supervision and ground handling services, aiming to help ensure flight-related tasks are completed on time and in line with each customer airline’s policies. The company’s experienced supervisors cover operational, passenger, ticketing, ramp, cargo and mail activities, as well as pre- and post-flight operations.

AGSS offers airport ticketing support and serves as the general sales agent for Air Albania, according to its website. Its services also include supervision of incoming and outgoing aircraft, passenger check-in and boarding assistance, baggage handling, and cargo and mail documentation. The team manages passenger support during delays and cancellations and provides meet-and-greet services for VIP and CIP travelers, along with crew transport and accommodation arrangements.

AGSS says it provides 24/7 support for regular and charter flights at the airports where it operates. With a stated focus on coordination, customer service and tailored airline support, the company seeks to become a trusted ground services partner. Its listed locations include Tirana’s Mother Teresa Airport and an office in Florence, Italy.