After Hours Response

After Hours Response provides 24/7 operational support exclusively for NDIS providers, helping organisations manage the gap between business hours and the start of the next working day. Its after-hours desk handles calls from staff, participants and families, with an average pick-up time of under 20 seconds. Rather than simply taking messages, qualified responders—including Registered Nurses, NDIS-experienced auditors and senior operations professionals—triage incidents, escalate clinical concerns, address sick calls and roster disruptions, and capture enquiries and referrals.

Services include incident and emergency management, shift and roster issue resolution, clinical escalation, compliance documentation and morning handovers. Registered Nurses can guide frontline workers and arrange onward referral to a participant’s GP or emergency services when required. The company says each event is documented in line with NDIS Commission standards, with handovers provided by 9am and support for 24-hour incident reporting requirements. Designed to give providers, participants and families access to a qualified point of contact at any hour, After Hours Response aims to support safer operations, reduce overnight disruption and ensure important information reaches provider teams promptly.