Ailways

Ailways is a SaaS platform that helps businesses create and manage AI-powered customer service and sales assistants without coding. Designed for round-the-clock customer engagement, it brings conversations from WhatsApp, Instagram, websites, messaging apps, marketplaces, and other supported channels into one panel. Businesses can set an assistant’s personality, language, welcome message, and behavior, then train it with product catalogs and a knowledge base containing FAQs, policies, and service information.

Ailways assistants can answer customer questions, recommend products, check information, and create orders during conversations. Website chat widgets can recognize the product a visitor is viewing, suggest relevant items, and support adding products to a cart. The platform also offers integrations with e-commerce services such as Shopify, WooCommerce, ikas, Ticimax, and T-Soft, as well as marketplaces including Trendyol, Hepsiburada, and eBay. API connections can link existing tools such as CRM, ERP, appointment, and inventory systems. Ailways provides setup and support for businesses across sectors including e-commerce, healthcare, education, finance, travel, and automotive.