AIWebTool provides ready-made AI solutions that help businesses manage customer conversations and automate inquiry handling. Its tools can be connected to websites, Telegram, WhatsApp, and CRM systems, where they answer questions, collect contact details, and pass useful information to a manager or responsible employee. The service offers two main formats: an AI chat widget for websites and an intelligent Telegram bot. The website widget can help visitors choose a product or service, clarify their needs, and submit a qualified request. The Telegram bot responds to open-ended questions using a company’s documents, instructions, FAQs, and catalogues, and can collect inquiries or involve an operator.

AIWebTool adapts each solution to a business’s information, processes, and communication style. Its implementation process includes identifying the task, gathering knowledge sources, configuring answers and conversation scenarios, and launching and refining the tool based on real interactions. The company’s stated aim is to provide timely, consistent customer support while giving managers the context and conversation history needed to follow up.