Alabama Care Network helps people enrolled in Medicaid access care and stay as healthy as possible. It serves recipients in Jefferson and Shelby Counties and across southeast Alabama, connecting members with specially trained staff who work with their doctors to help them get the care they need. The website directs visitors to the network serving their area and provides county-based information for communities including Barbour, Coffee, Dale, Jefferson, Lee, Shelby, and others. Members who do not see their county are directed to the Alabama Medicaid Agency to find services elsewhere in the state.

The network offers care management services in the county where a member lives. Members retain the right to see any Alabama Medicaid primary care doctor and to choose any Alabama Medicaid doctor who delivers babies, regardless of where the doctor is located. Alabama Care Network also provides free language interpretation, translation, auxiliary aids, and services upon request, with toll-free and TTY contact options.