APCSC, the Asia Pacific Customer Service Consortium, is a leading brand dedicated to promoting customer relationship excellence. With a focus on customer-centric service innovation, APCSC organizes the prestigious International Customer Relationship Excellence Awards (CRE Awards) annually, recognizing industry leaders and professionals who have demonstrated outstanding achievements in customer service. In its 25th year, APCSC continues to shape the future of business practices in the Asia Pacific region.

The Customer Service Quality Standard (CSQS), which is integral to the CRE Awards, serves as a benchmark for organizations seeking to improve their customer-oriented corporate governance and balanced scorecards. By implementing the CSQS, companies can enhance customer satisfaction, loyalty, and overall business performance. APCSC also offers the Certificate in Customer Service Management (CCSM) global certification program, which provides participants with the tools and knowledge to excel in customer service management.

Through APCSC's comprehensive framework and accreditation scheme, organizations can streamline processes, improve efficiency, and foster a customer-centric culture. Join APCSC and gain access to a global community of customer relationship excellence leaders. Increase your brand value, profitability, and market leadership through enhanced customer service practices