Alchemer is a customer feedback and research platform that helps organizations collect insights, understand experiences, and act on feedback. Its mobile offering, Alchemer Mobile, continues the Apptentive platform for mobile-app product managers, providing tools for mobile feedback and engagement. Following the transition, former Apptentive customers can also access Alchemer Survey and Alchemer Workflow, extending survey and workflow capabilities across communication channels and platforms such as Salesforce, Microsoft Teams, and Slack.

Alchemer’s products include survey collection, digital experience tools, reputation and social media management, listings management, local pages, integrations, and automation. Its Clarity Dashboard, AI sentiment analysis, competitive intelligence, and AI Review Signals support the review and interpretation of customer feedback. The company also offers research services, including brand health tracking and panel services, alongside professional services and product training.

Alchemer serves organizations across industries such as government, education, healthcare, retail, financial services, hospitality, and software. Its stated aim is to help customers close the feedback loop with both customers and employees.