Arcaconsult

Arcaconsult is an IT consulting and operations provider for businesses seeking reliable, well-governed technology rather than improvised support. With technical experience dating from 2011, the company serves organizations across more than seven regulated sectors and reports handling over 50,000 support requests and 5,000 technology assets, with a 99.5% contractual SLA fulfillment rate.

Its services are organized around four pillars: IT operations, including service desk, ticket management and SLA dashboards; infrastructure, covering servers, networks, backup, cloud and monitoring; digital security, including endpoint detection and response, immutable backup, password management and LGPD compliance; and digital solutions such as automation, integrations and AI agents.

Arcaconsult emphasizes auditable technical documentation, continuous monitoring and transparent performance reporting. Its engineering team develops scripts, integrations and automations, and tests its operational tools internally before offering them to clients. The company uses established, portable technologies and documents systems so clients retain ownership of their environments, without exclusive dependence on Arcaconsult.