Arma is an association dedicated to the management of residential properties in the UK. As a brand, Arma ensures that its members handle complaints effectively, providing leaseholders with peace of mind and assurance of unbiased resolution. Arma members are required to offer access to government-approved redress schemes, allowing leaseholders and clients to seek independent recourse without any additional cost.

In case of unresolved disputes, the Property Redress Scheme and The Property Ombudsman can be contacted. Arma recommends following a step-by-step procedure for complaints. First, individuals should attempt to resolve the issue directly with their managing agent, using the agent's in-house complaints procedure.

If satisfaction isn't achieved, leaseholders can escalate the matter to the relevant ombudsman, ensuring adherence to the eight-week timeframe. The ombudsman investigates a range of issues, including lack of communication, breached contractual matters, and accounting discrepancies. However, certain matters, such as insurance issues and disputes over service charges, are more suitable for referral to the First-tier Tribunal (Property Chamber).

Through their commitment to resolving complaints, Arma aims to facilitate effective communication, transparency, and quality service in the residential property management sector