ArrivalVisas is an independent private travel-document assistance service that helps travelers prepare, review, and submit arrival cards, eVisas, and entry-permit applications. It is not a government agency; customers may also apply directly through official government portals. The service currently handles Thailand Digital Arrival Card (TDAC) applications, while its destination listings include other document types such as Malaysia MDAC, Singapore Arrival Card, Indonesia Arrival Card, UK ETA, Aruba ED Card, New Zealand NZeTA, and Dominican Republic E-Ticket. Some destinations, including India, Kenya, and Taiwan, are identified as coming soon or on the roadmap.

Customers complete a guided form with trip and passport details. ArrivalVisas specialists check applications for errors and missing information, submit them to the relevant official portal, and send approved documents by email. The company reports that most Thailand TDAC applications are processed within six hours, with express handling available. Services include multilingual, round-the-clock human support, application tracking, group submissions, and a money-back guarantee if ArrivalVisas causes a rejection.