Focused on operational change and effective triage, askmyGP facilitates seamless communication between patients and their doctors via messaging, phone, and video, ensuring that care is prioritized based on clinical need. The platform emphasizes choice and control, retaining clinical decision-making within the skilled hands of NHS professionals.

Key features include Patient Identity Management, which enables secure communication and continuity of care, and a Simple, Plain Language Interface that allows patients to describe their issues in their own words. Additionally, askmyGP offers Equity of Access to ensure all patient demands are met according to priority, as well as superior data analytics to support practice management and ongoing improvements. By fostering connected care across Primary Care Networks (PCNs), askmyGP aims to transform the patient experience and streamline healthcare delivery.