Audena is an AI operations platform that uses voice agents to handle routine, high-impact customer calls and help businesses recover revenue. Designed to work with existing systems rather than replace them, it connects with tools such as Shopify, CRMs, payment gateways, logistics providers, and helpdesks. Businesses choose an industry, workflow, voice, and operating rules, then launch an agent to make or answer calls, follow up with customers, record outcomes, and report results through a dashboard.

Audena supports e-commerce, healthcare, hospitality, logistics, real estate, and financial services. Its workflows include confirming cash-on-delivery orders, recovering failed deliveries, managing appointments and reservations, qualifying sales leads, and following up on overdue payments through voice, WhatsApp, and SMS. The platform is built for multilingual operations, including Arabic, English, and regional dialects.

Audena offers a free Starter plan, a Growth plan for expanding call volumes, and a Scale plan with premium support and advanced analytics. Its stated benefits include improved delivery and collection outcomes, fewer missed appointments, and reduced manual call handling.