Auralis provides an AI-powered service desk for business, retail, and office technology dealers, with particular support for teams using e-automate. Its platform aims to resolve routine customer and employee queries across phone, chat, email, and ticketing channels, while keeping people involved when judgment or escalation is needed. Auralis says its system has resolved more than 500,000 queries and can autonomously handle up to 75% of requests.

The platform includes Autopilot for managing requests end to end, Answer for round-the-clock phone support, Assist for helping staff respond with relevant context, Analytics for reporting based on a customer’s data, and a Knowledge Center for maintaining shared answers across channels. For e-automate dealers, Auralis can support call taking, service-call logging, supply-order checks, and meter-read follow-up, writing information into the existing system. It also integrates with tools including Zendesk, Intercom, HubSpot, Salesforce, Jira Service Desk, ServiceNow, and others. Auralis offers a 30-day pilot using a customer’s own data and tickets, as well as demonstrations and resources for evaluating AI service desks.