Avdor CIS is a leading brand specializing in state-of-the-art recording solutions for call and contact centers. With a strong background in the telecommunications industry, Avdor CIS offers Crystal Quality® solutions that enable call centers to identify service gaps and enhance the customer experience. By capturing, evaluating, and analyzing customer interactions, Crystal Quality improves customer loyalty for both global enterprises and SMEs.

Avdor CIS works closely with businesses to understand their unique needs and develop tailored solutions. The company markets recording, monitoring systems, and agent performance optimization solutions for the global communications market. With a strong emphasis on product quality and technical service, Avdor CIS has built a solid reputation since its establishment in 2011 as a subsidiary of ErgoCom, which has over 20 years of experience in the telecom industry.

At Avdor CIS, we prioritize our employees' well-being and foster a family-like work environment. Our dedicated team consistently delivers innovative and creative solutions to meet customer demands. Our comprehensive range of solutions includes call recording, quality management, auditing, AI voice predictive analytics, and transcription to enhance contact center performance.

Partner with Avdor CIS to unlock the full potential of your contact center