Its offerings include predictive analytics, conversational AI and commerce, agentic AI, and data science services. Predictive analytics helps organizations anticipate customer behavior, identify opportunities such as cross-selling, and detect potential churn. Its intelligent AI agents support natural shopping conversations by advising customers, recommending products, and guiding them through to an order.

The platform is designed to enable one-to-one customer communication while serving many people efficiently. According to the company, its solutions use aggregated and anonymized data rather than personally identifiable customer information, and its servers are located in Germany. be-inf.ai states that its services are GDPR-compliant and that its information security is ISO/IEC 27001-certified. The team draws on more than 15 years of experience in data analysis, storage, and processing, alongside expertise in data science, AI engineering, and customer experience. Projects begin with a tailored demonstration, followed by a data audit and a proof of concept to assess potential business value.