Sarbacane

Sarbacane is a brand of Positive Group France, a software publisher based near Lille that specializes in email marketing for small and medium-sized businesses. Its professional email routing solution enables clients to send information and marketing campaigns by email. The company supports responsible communication through a systematic review of campaigns before they are sent. Messages that appear to breach regulations, such as campaigns without appropriate consent or an unsubscribe link, may be refused. When a campaign raises concerns, Sarbacane’s moderation team can provide recommendations to help the sender meet applicable requirements.

Positive Group France also provides a channel for recipients to report suspected spam or other violations, including issues with message content, unsubscribe procedures, or data collection. Complaints are handled by a dedicated analysis team, with the aim of taking prompt action when users do not follow the service policy. The company is a member of the Data & Marketing Association France and adheres to its code of ethics for electronic direct communication.