Bitrix24 is an all-in-one business platform that brings customer management, teamwork, project delivery, and business operations together in a shared workspace. Its CRM helps organizations manage leads, deals, contacts, sales pipelines, communications, payments, and customer records. Sales and marketing tools include omnichannel contact options, email and social media campaigns, automation, analytics, reports, and mobile access.

For project work, Bitrix24 offers task and project management through Kanban boards, Gantt charts, Scrum, checklists, time tracking, workload reports, and automated workflows. Collaboration features include team chat, video calls, shared calendars, work groups, online documents, and file storage. The platform also provides employee profiles, internal communications, approvals, knowledge bases, and HR automation.

Businesses can build websites, landing pages, and online stores, with tools for order processing, inventory, payments, delivery, and lead capture. Bitrix24 includes CoPilot AI features for tasks such as call transcription, summaries, content generation, and translation. The platform also offers APIs and integrations, plus Vibecode tools for creating applications, bots, and AI agents.