Bookline is a communications platform that uses artificial intelligence to help hospitality and mobility businesses manage customer interactions and generate direct bookings. Serving restaurants, hotels, campsites, hostels and taxi services, the company aims to turn customer conversations into revenue opportunities while giving staff more time to focus on their customers.

Its products include AI voice assistants that answer incoming calls around the clock, take or modify reservations, respond to common questions and qualify customers. AI-powered WhatsApp assistants handle bookings, confirmations, enquiries and follow-ups, while segmented WhatsApp campaigns help businesses reconnect with past customers and promote availability. The service supports multiple languages and can integrate with existing booking systems and management tools through APIs or custom development.

Bookline also guides customers through discovery, onboarding, setup and activation, then provides ongoing support and performance optimisation. Its services are designed to reduce missed calls, ease operational workloads, limit no-shows with automated reminders and encourage customer reviews. Founded in 2019, Bookline reports more than 1,200 business customers and over 2,000 active AI agents.