BOSS811 is a damage prevention software platform from BOSS Solutions that helps organizations manage 811 One Call locate tickets and excavation requests. Designed for municipalities, utilities, communications providers, pipeline operators, and private locating contractors, it streamlines workflows to improve productivity, support compliance, reduce risk, and help prevent damage to underground infrastructure.

The platform offers map-based ticket management, automated screening and ticket closure, configurable notifications, dashboards, analytics, and positive response tracking. Users can integrate GIS data, including Esri ArcGIS, Google Maps, and KML/KMZ files, and generate driving directions for field crews. BOSS811’s mobile apps for iOS and Android support on-the-go locating, ticket updates, and attachments such as photos, videos, and marked-up site files.

Additional tools include machine-learning-based risk scoring, ticket intervention workflows, Watch and Protect processes, damage investigations, and public awareness outreach. Optional modules provide rules-based IVR and SMS notifications, while manifest generation supports sharing onsite marking information with excavators. BOSS Solutions also offers Professional and Enterprise plans, along with implementation, training, and support services.