Bot9 AI

Bot9, a product by Dukaan, provides a code-free platform for building and training AI chatbots to support customer service and sales. Businesses can train an assistant on website content, links, files, or manually entered information, then customise its chat widget with their logo and brand colour and embed it on websites, in apps, or in help centres. Bot9 says its assistants can provide round-the-clock support, understand more than 150 languages, and handle a large volume of training data. When a customer needs personal assistance, the bot can route relevant tickets to human support agents.

The platform also offers tools for setting response instructions, creating custom actions, integrating with other services, and monitoring customer behaviour through real-time analytics. Teams can add members with designated access and track requests that required human help. Listed integrations include Freshdesk, Intercom, Shopify, Slack, Zendesk, WhatsApp, Discord, Crisp, and Messenger. Bot9 highlights use cases in e-commerce, healthcare, and hospitality, including product enquiries, appointment scheduling, and booking management. Its pricing starts at $199 per month.