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Lovi is an AI platform that helps businesses automate customer support and sales across multiple channels. Its generative AI agents can respond to customer inquiries around the clock, with the company stating that they can resolve up to 90% of inquiries instantly. Designed to create engaging, tailored conversations, the agents can understand and respond in multiple languages and support customers across channels such as WhatsApp, Instagram and Messenger.

Lovi offers integrations with communication and customer service tools, including HubSpot and Userlike, as well as Voicesense for voice analytics. Businesses can also connect selected Google Drive folders and files—including documents, spreadsheets, PDFs and text files—to provide an agent with reference material. Lovi reads the selected files, syncs them daily or on demand, and does not modify them.

The company says its team brings seven years of experience building AI agents for leading brands. Its solutions include customer support assistants, such as a Porsche vehicle information assistant, and tools intended to help organizations automate routine conversations while allowing human teams to focus on more complex cases.