Unclaimed brand
BP Group is a global customer experience consultancy and accreditation body. Home of the CEMMethod, the ACX executive governance programme, and the CPP certification — trusted by 145,000+ professionals across 140+ countries.
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#C9A961
Sundance
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#FAFBF8
Spring Wood
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Rhino
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BP Group is a global customer experience consultancy and accreditation body, working with organisations and professionals on customer-led business transformation. Since 2002, its Outside-In approach has focused on improving customer experience through stronger governance, better decisions, and redesigned processes. BP Group reports that its programmes are trusted by more than 145,000 professionals across 140-plus countries, with credentials accredited by ACE and PMI.
Its core framework, the CEMMethod™, is available through a free, self-paced collection of 14 chapters and supports customer experience management, process improvement, and executive decision-making. For individuals, BP Group offers ACX certification for executives and CX leaders, and CPP certification for process, operations, and customer experience practitioners, alongside courses, mentoring, and professional development. For organisations, services include customer experience strategy, executive briefings, governance and transformation advisory, leadership development, journey and process redesign, and support for CX and transformation offices. Delivery ranges from virtual cohorts and online assignments to onsite workshops and ongoing advisory.
Company type
Nonprofit
Year founded
1992
Company size
10,001+ employees
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