Brado AI provides healthcare navigation and engagement technology designed to help health systems support patients and strengthen connections to care. Its Conversational Engagement Platform (CEP) offers on-demand, provider-aligned guidance, helping people find credible answers and appropriate next steps throughout their healthcare journeys. The white-label platform is configured to each health system’s brand, workflows, clinical protocols, and operational goals.

Using conversational AI, CEP interprets patients’ needs with attention to context, intent, and nuance, then helps connect them with suitable providers. Its capabilities span early engagement, ongoing care support, question triage, and precision navigation. ProviderIQ, an integrated matching capability, is designed to improve specialty matching and reduce time to appointments.

The platform uses a modular, HIPAA-secure cloud architecture hosted on Microsoft Azure’s HIPAA-eligible cloud. Retrieval-augmented generation, vetted content libraries, clinical guardrails, and escalation workflows support safe, relevant interactions. Open APIs enable integration with electronic health records, scheduling systems, and call centers.

Brado AI aims to help providers improve access, patient engagement, network retention, operational efficiency, and care adherence.