Brandt Business Services

Brandt Business Services is a Malaysia-based business consulting and process outsourcing company headquartered in Kuala Lumpur. Since 2004, it has helped organizations strengthen customer experience and focus on their core business through people, process and operational excellence. Brandt serves local, regional and global clients across digital banking and financial services, insurance, commerce, trade facilitation and telecommunications, with onshore and offshore delivery capabilities.

Its services include customer experience consulting and management, contact centre and business process outsourcing, customer support, sales, telemarketing, collections, and IT and managed services. Brandt also provides talent sourcing and placement, workforce and human resource services, and training through its learning and development programs. Its digital solutions span areas such as cybersecurity, CRM, smart retail, billing, digital twins, artificial intelligence and Internet of Things applications.

Taking a consulting-led approach, Brandt tailors services to client needs, aiming to streamline processes, enhance compliance and improve service quality. The company emphasizes continuous improvement and uses insights, AI and cloud technologies to support stronger customer experiences and business value.