Morgan Records Management (MRM) provides secure medical-records custodianship and information management for healthcare practices that have closed. The company says it has more than 25 years of experience and offers HIPAA-compliant records management for practices nationwide. Its services help former patients obtain copies of their records and support healthcare providers and facilities with records custody and closure-related needs.

For patients of Bright Future Pediatrics, MRM maintains the practice’s records and provides an online process to request copies for themselves or an authorized recipient. The request process includes identity verification, record preparation, email status updates, and secure delivery by encrypted download or postal mail. Patients can also check the status of an existing request through the website. A reasonable copying and delivery fee may apply in accordance with state law, and processing can take up to 30 days.

MRM offers assistance by phone and email, including paper request forms for people without internet access.