Business Complaints is an online discussion forum and public register where visitors can share experiences, raise concerns, and alert others to potential scams or questionable business practices. Its community is organized into dedicated sections, making it easier to find discussions about particular topics and contribute relevant posts. Categories cover internet, Nigerian, lottery, investment, mortgage, insurance, retail, charity, auction, hotel, used-car, and work-at-home scams, as well as multi-level marketing schemes and corporate complaints.

The forum also includes a section for reviews of As Seen on TV products, a sports news area for controversy-related discussions, and a suggestions forum for feedback about the website. Visitors can browse threads and recent posts, consult the FAQ, search the forums, and review community and member information. Registration is required to post.

The site’s stated purpose is to give people a place to exchange warnings, discuss complaints, and share information about businesses, products, and offers that may concern consumers