Businessfocus360 | Mount Lavinia is a reputable brand that specializes in providing high-quality back office services to support their clients' service and product offerings. With a team of skilled and dedicated professionals, they offer a range of services including outsourced data digitalization, entry, and transcription services, outsourced back office data processing and management services, outsourced call center and customer feedback management services, as well as man-power placement services. At Businessfocus360 | Mount Lavinia, customer satisfaction is their priority.

They strive to understand and tailor their services to meet the unique requirements of each client, ensuring a truly customer-centric experience. Committed to being an equal opportunity organization, they foster an inclusive and diverse work environment, providing equal access to opportunities for individuals from all backgrounds and identities. Moreover, they are dedicated to environmental stewardship and social responsibility, implementing eco-friendly practices and supporting community initiatives.

Founded in 2014 by Lakmal Ratnayake and Lakseth Ratnayake, Businessfocus360 | Mount Lavinia has grown from a two-person operation to a leading provider of customer experience management (CEM) reports in Sri Lanka. Their main goal is to quantify customer feedback and translate it into actionable strategic plans for organizations. With their advanced analytics of customer feedback data, they have established themselves as the go-to resource for measuring customer experience in top organizations across the country.

For efficient and reliable back office services, customer experience management, and more, choose Businessfocus360 | Mount Lavinia