Callfactory is a brand based in Miskolc that specializes in telephone sales, customer service, and back-office operations. They offer cost reduction and flexible capacity expansion solutions. With more than 13 years of experience, Callfactory takes pride in what they do and has been chosen by many clients.

Their services include telephone sales, customer service, data validation and collection, data cleaning, back-office operations such as early debt collection and customer retention, intervention from recording to settlement, claims reporting and settlement, and customer satisfaction measurement through email, SMS, chat, and messenger channels. Callfactory stands out for its reliability, as they ensure there are no downtime periods. They have a well-established business continuity plan with three sites, allowing them to adapt to unexpected situations like the COVID-19 pandemic.

With a growing team and a focus on quality, knowledge, and experience, Callfactory provides efficient and high-quality services to meet the needs of their clients. Whether it's sales, customer service, or back-office support, Callfactory is the solution to your business needs