Hyper is a public safety technology brand that uses artificial intelligence to help emergency communications teams manage non-emergency 9-1-1 calls. Its platform is designed to reduce wait times and free call takers to focus on urgent emergencies. Hyper’s AI agent can resolve up to 75% of non-emergency calls by understanding callers’ needs, validating locations, providing guidance, and escalating cases when necessary. It supports multilingual voice and text interactions and maintains call records for compliance.

The platform integrates with existing call handling systems through PSTN or SIP connections, and can connect with computer-aided dispatch, records management, and online reporting systems using secure APIs. Features include intelligent call routing, emergency escalation, automated follow-up, call transcription and categorization, quality assurance, and analytics for tracking call types, response times, and call resolution. Hyper Command Centre offers real-time monitoring and allows agencies to configure responses around their standard operating procedures. The company reports 91% customer satisfaction and describes its infrastructure as ISO 27000/SOC 2 certified.