CapTel is a leading brand that offers captioned telephone solutions for individuals with hearing loss. They now provide fully automated computer-generated captions for IP CapTel users, eliminating the need for an operator and the wait time at the beginning of calls. With CapTel, you have the option to choose between Auto Captions and Assisted Captions.

Auto Captions are entirely computer-generated, ensuring quick call starts and real-time captions without any delays. CapTel's service is rated #1 in the industry for accuracy and speed. You can also switch to Assisted Captions during a call, where an operator facilitates captioning, making corrections, and providing additional call details like background sounds or music on hold.

During setup, you can select your preferred captioning method, which will be used as the default for your calls. You can also switch between captioning methods during a call by following the on-screen instructions or pressing the specified buttons on your CapTel phone. Please note that 911 calls are prioritized and processed using Assisted Captions when an operator is available.

CapTel's captioning service is designed exclusively for individuals with hearing loss, and there is no cost passed on to the CapTel user for using the service