Its system brings communication, case management, documents, service providers and customer apps together in one place. Messages from portals, phone, email, post and WhatsApp can be assigned to the right cases, where teams can track status, priorities, deadlines, ownership and time spent. The document management system offers search and versioning, while integrations connect casavi with ERP and document-management systems and tools for owners’ meetings, damage claims, rental and marketing.

casavi AI supports staff with three modules: Answer handles incoming calls and passes on cases; Assist summarizes cases, finds relevant context and helps answer inquiries; and Automate takes on recurring tasks such as sorting, forwarding and assigning work. The platform also includes task management, dashboards, workflows, partner solutions, and mobile apps for customers and managers. casavi supports implementation with data import, setup, team training and German-language assistance.