CBOT

CBOT is an enterprise artificial intelligence company that builds agentic AI and voice AI for organizations in sectors including banking, insurance, retail, travel, telecommunications, automotive, and the public sector. Its platform helps businesses create, deploy, manage, and improve AI agents that handle customer and employee interactions across voice and digital channels.

CBOT’s offerings include voice agents for calls and processes such as collections, identity verification, appointments, customer service, and insurance claims. Digital and workflow agents can communicate through web, WhatsApp, Instagram, and other enterprise channels, connect with business systems, update records, and trigger workflows. The company also provides a customer service workspace with AI assistance, bringing conversation history, context, summaries, and suggested actions together for human teams.

The CBOT platform includes tools for large language model orchestration, analytics, observability, AI governance, security, and deployment across cloud, private cloud, on-premises, or hybrid environments. CBOT presents its digital employees as designed to manage business processes from initial interaction through completion, while enabling organizations to monitor performance and maintain appropriate controls.