Eclipse CCMaaS is a customer communication management platform from Eclipse Group, designed to help organisations deliver personalised, secure communications across print and digital channels. Its unified platform supports customer interactions through channels such as email, SMS and the web, enabling businesses to manage messages and campaigns from one place. The service combines omnichannel communication management with real-time analytics and reporting, third-party system integration, workflow automation, and tools for maintaining data security and compliance.

Its Flex Forms feature lets users create, test and deploy custom forms for needs such as onboarding, assessments and customer feedback. A drag-and-drop builder supports automated workflows, while configurable dashboards help teams monitor engagement and refine their communications. Eclipse CCMaaS is ISO 27001 and SOC 2 Type 2 certified.

The offering also includes flexible service models, from fully managed services to transferring operations to the customer, and a pay-per-use approach intended to support cost efficiency and scalability. Eclipse Group offers demonstrations and support to help organisations implement the platform with minimal disruption