CCMG, the Contact Centre Management Group South Africa, is a leading professional body in the Contact Centre industry. Established in 2009, CCMG provides a platform for contact centre professionals to network and interact with industry peers and experts on a national and international level. The organization represents over 2,006 Contact Centres, 22,500 top and middle managers, and 6,000 agent level individuals.

By joining CCMG, members gain access to a wealth of knowledge, including high-quality workshops, the latest tools and technologies, and exposure to leading-edge thinking in the field. The organization offers various membership options for individuals and corporate entities, providing opportunities for networking and building lasting relationships with professionals in the industry. CCMG is committed to the development, mentorship, and transformation of the Contact Centre industry in South Africa.

They align with and support the activities of other trade and professional bodies, while also fostering equality of opportunity and maintaining an up-to-date database of relevant stakeholders. Additionally, CCMG promotes quality standards, best practices, and professionalism within the industry by offering a range of professional services and evaluations. Join CCMG today and be part of an exclusive community dedicated to advancing careers and elevating service levels in the Contact Centre industry