CFI Group, headquartered in Ann Arbor, Michigan, is a leading provider of customer experience measurement and business insights. Since 1988, they have been helping government, business, and nonprofit organizations improve operations and strengthen customer relationships. CFI Group offers a range of services for both the government and business sectors.

For government agencies, they partner with the Federal Consulting Group to provide the certified American Customer Satisfaction Index (ACSI) customer experience analytics program. This helps agencies understand and respond to the stakeholder experience. As founding partners of the ACSI, CFI Group has exclusive rights to apply ACSI methodology in both the federal government and private sectors.

Using this patented technology and top research experts, they uncover the operational drivers and impact of the customer experience for businesses. CFI Group also works with a number of partners, including the American Customer Satisfaction Index (ACSI), the Federal Consulting Group (FCG), and Medallia, to provide their clients with the most advanced solutions. With a dedicated management team led by Dr.

Claes Fornell, the founder and chairman of ACSI, and CEO Sheri Petras, CFI Group is committed to delivering exceptional results and providing excellent service. They also prioritize giving back to the community through participating in various community service activities. For more information or to get in touch with CFI Group, you can visit their website or contact them via phone or email