CGSO Ombud is an independent organization in South Africa that specializes in mediating and resolving complaints between private citizens and businesses or other entities. If you have an unresolved complaint against a supplier, CGSO Ombud can provide assistance through alternative dispute resolution, giving the supplier an opportunity to resolve the issue. In cases where the supplier refuses to cooperate or the matter cannot be resolved, CGSO Ombud can refer the complaint to the National Consumer Commission for further investigation.

As the process progresses, the approach becomes more formalistic. CGSO Ombud operates as a Non-Profit Company, registered under the Companies Act. They are accredited by the Minister for Trade and Industry as the industry ombud of the Consumer Goods and Services Industry.

Their services are free of charge, and they enforce the Industry Code of Conduct. The CGSO Ombud is governed by a board and operates independently and objectively in resolving disputes. They are dedicated to upholding consumer rights and ensuring fair outcomes for all parties involved