Chạm Pets Family is a pet retailer focused on helping customers find healthy, attractive dogs and cats with clear information about their origins. The website presents individual pets with names, photographs, and descriptions of their age, appearance, coat, and other characteristics; it also states that real photos and videos are available for each animal. Prices are provided on request, and the brand offers customer support before and after a pet joins its new home.

Its dog selection includes puppies and breeds such as Poodles, Pomeranians, Corgis, Golden Retrievers, Shiba Inus, Chihuahuas, and Phu Quoc dogs. Cats include British Shorthairs and Longhairs, Munchkins, Scottish Folds, Bengals, Maine Coons, Ragdolls, Siamese, Persians, and Sphynx. Chạm Pets Family also publishes pet-care and breed information, with articles on topics such as training, choosing a pet, and recognizing breed traits. The website lists locations in Nha Be, Ho Chi Minh City, and Thu Lam, Hanoi, and provides a customer contact number.